We only collect personal information (i.e. your name, address, email address, etc.) when submitted voluntarily by you. Your personal information is kept secure, and will be used to fulfill your specific request only, unless you agree we can use it for other purposes.
Only authorized Oiseaux Vintage Paperie employees and authorized third party service providers that have explicitly agreed to keep personal information secure and confidential will have access to your personal information. All communications from Oiseaux Vintage Paperie will allow you to opt out of any further communications.
- Mandatory and Optional Information: In the event you do not provide the information required by Oiseaux Vintage Paperie to complete your transaction or request, Oiseaux Vintage Paperie will not be able to do so.
- Contests, Sweepstakes, and Surveys: Oiseaux Vintage Paperie may run or sponsor contests, sweepstakes, or surveys. Oiseaux Vintage Paperie will require personal information, preferences or other information to enter or participate. Such personal information may be used for marketing purposes, research, data analysis or to contact and communicate with you regarding Oiseaux Vintage Paperie, and its affiliates’ product and services. Any such contests or sweepstakes may have separate rules and we will identify how the information that you supply will be used in each case.
- Service Providers: Oiseaux Vintage Paperie uses third party service providers to complete transactions and/or provide services on our behalf, and we may need to share your personal information with such service providers. All service providers are strictly prohibited from using your personal information for any reason other than the requested actions on Oiseaux Vintage Paperie’s behalf.
In the event that we need to contact you regarding specifics of a purchase, or to notify you of changes that may affect users’ ability to access the website, or in connection with technical issues such as viruses or other malicious software, or other critical purposes we may do so, regardless of your stated privacy preferences.
We will not sell or trade any information you supply to us with a third party either from transactions on this website or signing up for our guest list.
All major credit cards are accepted for payment. Payments to Oiseaux are transacted through Stripe (a third party gateway powered by American Express) to guarantee your protection. Your credit card information is never stored, and all information is handled over SSL encryption.
If you would prefer to pay via Paypal, or by personal check or money order, please contact us before placing your order, and we'll be happy to send an invoice.
Packaging & Shipping
We package bookplates carefully with cardboard to prevent bending. Prints are package in a cellophane sleeve and mailed in a sturdy, stay-flat mailer. We use recycled packing materials and boxes whenever possible when shipping large orders or larger items like panel prints. In an effort to help the environment, we do not include a printed paper receipt. Please let us know if you would like one.
- Domestic orders: We offer USPS first class, USPS Priority, or USPS Express Shipping, with delivery confirmation on all packages. If you'd like different method of shipping or insurance, please contact us before placing your order.
- International orders: we ship US Airmail, first class. If you'd like a different method of shipping or would like to add insurance, please contact us before placing your order.
Taxes, Customs & Duties
Please note that all California state residents will be charged 9.5% sales tax. Customs, duties and/or taxes incurred on orders shipped outside of the US are the responsibility of the customer.
Refunds & Exchanges
There are no refunds or exchanges on personalized items, thank you for understanding. Personalized items are made to order to your specifications. If your order is incorrect or arrives damaged, please contact us for an immediate replacement. In the case of damage we may ask for a photo to follow up with the USPS.
Returns of non-personalized items are accepted within 7 days of receiving your order. Items must be returned free from damage and in original, new condition. Shipping costs are nonrefundable.
Please make sure your personalization request is spelled correctly and that your shipping address is correct; we cannot be held responsible for misspelled names due to sticky keyboard keys or lost packages due to incorrect addresses.
Please feel free to contact us with any questions about your order at any time.